Timely Expertise at Your Fingertips

We recognise that uninterrupted security is essential for your safety and peace of mind. Our Remote Support Service is designed to provide rapid, expert assistance for your electronic security systems—with immediate access to our security specialists via secure online channels.

Technical Service Features:

Instant Diagnostics:
Our engineers utilise secure remote connectivity platforms to access your system interface in real time, allowing for immediate diagnostics, configuration checks, and software troubleshooting. Most operational issues, firmware updates, and system optimisations are performed remotely, significantly reducing system downtime.

Comprehensive Support Coverage:
We provide support for a wide array of integrated security technologies, including networked CCTV, access control, and intrusion alarm systems. Troubleshooting covers system configuration, user management, event log analysis, sensor status monitoring, network checks, and remote user training.

Proactive System Monitoring:
With your consent, SBS can implement remote system health monitoring and automated alerts for critical events—allowing us to detect potential issues before they impact your security.

Secure & Compliant:
All remote sessions are established using encrypted communication channels and strong authentication measures, ensuring that data privacy, system integrity, and compliance needs are rigorously maintained.

Performance & Resolution:
Our remote support maintains an industry-leading first-contact resolution rate for technical problems, helping you avoid unnecessary on-site visits and interruptions to your operations.

Should on-site intervention ever become necessary, we seamlessly coordinate with our local field teams, to ensure a fast and informed response.

Peace of Mind, Delivered Remotely

Whether you require technical guidance, user onboarding for new team members, or critical fault resolution, the SBS Remote Support Service gives you confidence in the ongoing performance of your security systems. Contact our service desk, and an expert technician will be available to assist you—keeping you in control, wherever you are.