Comprehensive Privacy Policy

Data Controller
S Bailey (hereafter “we,” “us,” or “our”)

1. Personal Data We Collect

We only collect the personal data necessary to respond to your enquiries and deliver our security services. This includes:

Name

Email address

Phone number

2. Purpose and Lawful Basis for Processing

We process your personal data for the following purposes:

Responding to Contact Requests: To communicate with you regarding your security needs, schedule consultations, and provide quotations.

Customer Support: To offer guidance, installation updates, and technical support for services you have requested.

Our lawful basis for processing this data is your explicit consent, as given when you submit a contact form or otherwise request our services, together with our legitimate interest in efficiently managing customer enquiries and delivering high-quality security solutions.

3. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, after which it is securely deleted or anonymised.

Enquiry records are retained for up to 2 years from the last contact.

Support records: retained for up to 5 years to comply with warranty and service obligations.

4. Data Sharing and Third Parties

We will not sell or rent your personal data. We may share your information with trusted third parties only when necessary to:

Schedule and coordinate installations or maintenance visits.

Provide remote monitoring or professional monitoring services, if you opt in.
All third-party providers we engage are bound by data-protection obligations consistent with this policy.

5. Security Measures

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration, including:

Encrypted storage and transmission of data.

Strict access controls and staff training on data protection.

Routine security audits of our systems.

6. Your Data Protection Rights

Under UK data-protection law, you have the right to:

Access: Request a copy of the personal data we hold about you.

Rectification: Correct any inaccurate or incomplete data.

Erasure: Request deletion of your personal data when it is no longer needed.

Restriction: Request restriction of processing under certain circumstances.

Objection: Object to processing based on our legitimate interests.

Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please don't hesitate to contact S Bailey using the details below.

7. Contact Information

Data Controller:
S Bailey
Email: privacy@sbsec.co.uk
Phone: 01223 398058

If you have any questions or concerns about this policy or our data protection practices, please do not hesitate to contact us. You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your data-protection rights have been violated.

Last Updated: 10 August 2025